Returns and Complaints

Unwanted Goods

• Any unwanted goods that have been purchased within 30 days of receipt, can be returned.

• These must be unused and in their original packaging.

• Items can be returned for a refund or an exchange.

• When returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

• Please ensure to enclose a cover letter in your returned parcel including your name, billing address and order number. Failure to enclose any identifying information may result in significant delays when replacing or refunding your item(s).

• All unwanted items must either be returned at your own expense. 

* Please contact us via the contact section to obtain returns address

​

Incorrect/Damaged Goods

• Any incorrect orders or damaged goods must be reported to us within 5 days of receipt.

• These will be replaced as soon as possible at no expense to yourself.

• A cover note detailing the returned item(s) and action required, is a necessity if you wish for it to be processed quickly and efficiently.

• When returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

• These goods will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.

Warranty Issues

• Any items that have developed a fault and have been purchased within a 12 month period can be returned for either repair or replacement.

• CarpInfo reserve the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary.

• If the manufacturer deems the fault not to be that of the product, CarpInfo reserve the right not to issue an exchange or refund

Please note, we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, is entirely satisfied with.

You should allow approximately 10 - 14 working days for the entire returns/repair/replacement procedure to be completed.

We are not obliged to accept returns of gift cards and fresh/freezer bait.

Complaints

If in the unlikely event that you wish to raise a dispute or complaint we advise for you to contact our friendly Customer Service Team. They will be more than happy to assist and aim to solve any issue you may have.

We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to solve it as soon as possible. You will be provided with the name of the advisor dealing with your request as soon as they respond.

If you have any queries or concerns on any of the above then please feel free to contact our Customer Services Team using the below details. Please include an order number when e-mailing.

Email - carpinfo.co.uk@gmail.com